Guarantee of Excellence
InVent emphasis on delivering safe, reliable care is established through formal protocols and policies and passed through our staff at induction. All members of InVent are involved in the delivery of excellence and are supported and trained to deliver, record and review the service.
InVent guarantees quality through the following
- Patient Carer and Client Involvement
- Periodic client and patient feedback sought via customer surveys undertaken as part of an ongoing audit programme.
- Strategic Planning and Capability
– Internal planning, communication and governance arrangements are robust and include staff at all levels of the organisation.
– InVent’s Clinical Director oversees the development of clinical strategy and the dissemination of best practice - Risk Management
– InVent undertakes comprehensive Risk Management for all packages based upon measuring impact and likelihood
– InVent personnel are trained in assessing risk and minimising negative aspects
– Management strategies and Action Plans are established for all high risk issues
– Positive risk is actively assessed to support quality of life for the patient - Staff management and performance
– Care is taken at Recruitment to ensure potential employees understand the role and potential care needs.
– Staff induction programmes are designed to ensure staff are both competent and confident in providing appropriate care and identifying and assessing risk
– Continual performance reviews and support is given to all staff
– The emotional stress of providing care is recognised and supported by counsellors - Education, Training and continuous professional development
– Care competencies are managed and developed in line with NMC guidelines
– Performance reviews ensure continual professional development is properly supported
– InVent is proud of its in-house training and induction programmes which have been developed following review and implementation of best practice
– All training programmes are assessed for effectiveness and appropriateness - Clinical Effectiveness
– Care is carefully planned and monitored.
– Learning through research and audit are built into organisational systems. - Information management
– High priority is placed on the quality of patient records and documentation of care.
– Monthly information is forwarded to purchasers in a flexible, format – either electronically or paper. - Communication
– The benefit of being a relatively small organisation means that our ability to ensure that communication with patients, external partners, and throughout the organisation is as effective as possible.
– All are systems have also been developed to maximise communication to all remote workers. - Leadership
– We believe that the benefit of leadership by experienced healthcare professionals adds an understanding and level of knowledge that benefit staff, clients and the business as a whole. - Team Working
– Strong team working at all levels is an essential part of our excellent service.
Confidentiality
- InVent complies with the guidelines laid down by both the NHS and RPSGB with regard to patient confidentiality
- InVent complies with the Data Protection Act and is listed on the Data Protection Registry
- InVent has clearly defined policies and procedures with regard to patient confidentiality and provide training to all staff
- Patient information is used solely for the purpose of service provision
